Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?
What is included in the purpose of the 'release management' practice?
Which is an example of a service request?
Which is described by the 'organizations and people' dimension of service management?
Which is part of the value proposition of a service?
Which is an activity in the 'Problem control' phase of problem management?
Which of the following is the MOST important for effective incident management?
Which practice handles all pre-defined user-initiated service actions?
What is used as a tool to help define and measure performance?
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed
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