Free Exin ITILFND Practice Exam with Questions & Answers | Set: 6

To protect the organization’s information

To handle user-initiated service requests

To make new and changed services available for use

To move hardware and software to live environments

A change authority should be assigned to each type of change and change model

Centralizing change authorization to a single person is the most effective means of authorization

The authorization of normal changes should be expedited to ensure they can be implemented quickly

Standard changes are high risk and should be authorized by the highest level of change authority

Supplier management

Change enablement

Relationship management

Service desk

Focus on value

Start where you are

Collaborate and promote visibility

Progress iteratively with feedback

Improve

Engage

Obtain/build

Plan

A set of interconnected activities that help an organization deliver a valuable service

A description of one or more services that help address the needs of a target consumer group

A set of specialized organizational capabilities for enabling value for customers

Recommendations that help an organization when adopting a service management approach

Focus on value

Think and work holistically

Optimize and automate

Collaborate and promote

To support the ‘incident management’ practice and improvement planning

To manage emergency changes

To plan changes and help avoid conflicts

To manage standard changes

Change enablement

Service level management

Problem management

Service desk

Progress iteratively with feedback

Focus on value

Optimize and automate

Start where you are