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Free Exin ITIL Practice Exam with Questions & Answers

Questions 1

Identify the missing words in the following sentence.

The management of information security incidents usually requires [?].

Options:
A.

Immediate escalation

B.

Specialist teams

C.

A separate process

D.

Third party support

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Questions 2

Which is NOT a key focus of the 'information and technology' dimension?

Options:
A.

Workflow management and inventory systems

B.

Communication systems and knowledge bases

C.

Roles and responsibilities

D.

Security and compliance

Questions 3

Which describes a set of defined steps for implementing improvements?

Options:
A.

The ‘improve’ value chain activity

B.

The ‘continual improvement register’

C.

The ‘continual improvement model’

D.

The ‘engage’ value chain activity

Questions 4

Which of the following can be used to access service desks?

Options:
A.

Phone calls

B.

All of the above

C.

Text and social media messaging

D.

Email

Questions 5

Which is included in the purpose of the ‘design and transition’ value chain activity?

Options:
A.

Ensuring that service components are available when needed

B.

Providing transparency and good stakeholder relationships

C.

Supporting services according to specifications

D.

Continually meeting stakeholder expectations for costs

Questions 6

When should the effectiveness of a problem workaround be assessed?

Options:
A.

Whenever the workaround is used

B.

Whenever the problem is resolved

C.

Whenever the workaround becomes a known error

D.

Whenever the problem is prioritized

Questions 7

Which skill is an essential part of the 'service level management' practice?

Options:
A.

Problem analysis

B.

Technical knowledge

C.

Listening

D.

Diagnosis

Questions 8

Identify the missing word in the following sentence.

A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without

the customer having to manage specific [?] and risks.

Options:
A.

information

B.

utility

C.

warranty

D.

costs

Questions 9

What is an output?

Options:
A.

A possible event that could cause harm or loss

B.

Something created by carrying out an activity

C.

A result for a stakeholder

D.

A change of state that has significance for the management of a configuration item

Questions 10

Which is a purpose of the 'engage' value chain activity?

Options:
A.

Meeting expectations for quality, costs and time-to-market

B.

Ensuring the continual improvement of services

C.

Ensuring that the organization's vision is understood

D.

Providing transparency and good relationships

Exam Code: ITIL
Certification Provider: Exin
Exam Name: ITIL Foundation (V4)
Last Update: Mar 26, 2025
Questions: 503

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