Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?
Which dimension considers data security and privacy?
Which is an important principle of communication in service operation?
Who is responsible for defining metrics for change management?
Which process is used to compare the value that new services offer with the value of the services they have
replaced?
Which statement about change management is CORRECT?
Which helps to streamline the fulfilment of service requests?
What is the purpose of the ‘incident management’ practice?
Where should all master copies of controlled software and documentation be stored?
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