Free Exin ITILFND Practice Exam with Questions & Answers | Set: 15

Name: How to Pass ITILFND Exams
Brand: Examstrack
SKU: itilfnd
Price: 36.75 USD
Availability: InStock

Questions 141

What is a cause, or potential cause, of one or more incidents?

Options:

A configuration item

A workaround

An incident

A problem

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Questions 142

Which describes a CORRECT approach to change authorization?

Options:

Changes included in the change schedule are pre-authorized and do not need additional authorization

formal changes should be assessed and authorized before they are deployed

Emergency changes should be authorized by as many people as possible to reduce risk

formal changes are typically implemented as service requests and authorized by the service desk

Questions 143

What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues? They also have good communication skills, high emotional intelligence, and a broad understanding of IT technology.

Options:

Service level manager

Service desk agent

Change authority

Problem analyst

Questions 144

Which practice has a strong influence on the user experience and perception of the service provider?

Options:

Service desk

Change enablement

Service level management

Supplier management

Questions 145

Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

Options:

Focus on value

Start where you are

Think and work holistically

Keep it simple and practical

Questions 146

Which practices is MOST associate with the use of empathy to understand users?

Options:

Service desk

Continual improvement

Service level management

Change enablement

Questions 147

Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

Options:

Continual improvement

Service value chain

Practices

Guiding principles

Questions 148

Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?

Options:

A normal change

An emergency change

A standard change

A change model

Questions 149

Which is a recommendation for applying the guiding principle 'keep it simple and practical?

Options:

Communicate in a way the audience can hear

Sometimes nothing from the current state can be re used

If a practice is easier to follow it is more likely to be adopted

Fast does not mean incomplete

Questions 150

A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?

Options:

Problem

Incident

Event

Known error