Why should a service level agreement include bundles of metrics?
Which is an input to the service value system?
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?
What is the definition of “service management”?
Which organization delivers output or outcomes of a service?
Which is described by the ‘organizations and people’ dimension of service management?
Which is a description of service provision?
Which service value chain activity deals with the purchase of new products?
When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?
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