Which statement about the ‘continual improvement’ practice is CORRECT?
Which two practices use workarounds?
Which function is responsible for the management of a data centre?
Which practice needs people who understand complex systems and have creative and analytical skills?
What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?
What is a definition of a service improvement plan (SIP)?
What can a change schedule be used for?
Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be eliminated?
Which is the FIRST action when optimizing a service?
Which practice balance management of risk with maximizing throughput?
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