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Free Salesforce Salesforce-Certified-Administrator Practice Exam with Questions & Answers | Set: 8

Questions 71

At universal Containers, users would like to be able to share Salesforce records with other

members of their team, while collaborating around general topics as well.

Which are two considerations for enabling this functionality?

Choose 2 answers

Options:
A.

Collaboration groups are created automatically for every department.

B.

Object layouts should be configured to include the groups related list.

C.

The Add Record action must be configured in the group publisher.

D.

An administrator needs to create a group to enable record sharing

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Questions 72

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the

UC customer support team. The same team will now be working some of UC's Cases.

Which two options should the administrator use tohelp the support team?

Choose 2 answers

Options:
A.

Configure a flow to assign the cases to the queue.

B.

Use assignment rules to set the queue as the owner of the case.

C.

Add Cass to the existing queue as available object.

D.

Createa new queue and add Cases asan available object.

Questions 73

Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile customers.

Which two options should be added to the Lightning record pages to achieve this?

Choose 2 answers

Options:
A.

Custom Component

B.

Highlight Panel

C.

Action and Recommendations

D.

Component Visibility Filter

E.

Rich Text Area