Free Salesforce Salesforce-Certified-Administrator Practice Exam with Questions & Answers | Set: 7

To help sales reps prioritize and close more deals, theadministrator should use Einstein Opportunity Scoring, which is a feature that assigns each opportunity a score from 1 to 99 based on how likely it is to be won. The score is calculated using historical data and machine learning models, and can help reps focus on the most promising opportunities and take actions to improve their chances of winning. Einstein Activity Capture, Einstein Search Personalization, and Einstein Lead Scoring are not related to opportunity management. References:https://help.salesforce.com/s/articleView?id=sf.einstein_sales_oppty_scoring.htm &type=5

Flow Builder allows you to create an automated business process that can update records based on certain criteria. You can use a scheduled flow to run once a week and count the number of open cases related to an account.

References: https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.flow_concepts_scheduled_start.htm &type=5

When users log in to Salesforce via the user interface, the system checks for authentication based on their profile settings and permissions. One of the settings is login hours, which specify the time range when users can log in to Salesforce based on their profile. Another setting is Two-Factor Authentication for User Interface Logins permission, which requires users to enter a verification code along withtheir username and password when they log in to Salesforce via the user interface. References: https://help.salesforce.com/s/articleView?id=sf.users_profiles_loginhours.htm &type=5https://help.salesforce.com/s/articleView?id=sf.security_2fa_perm_ui_logins.htm &type=5

Forecasting is a feature that allows you to predict and plan the sales cycle from pipeline to closed sales, and manage sales expectations throughout your organization. Opportunity stages are the steps that an opportunity goes through as it moves from creation to close, and they determine the probability and forecast category of the opportunity. References: https://help.salesforce.com/s/articleView?id=sf.forecasting3_overview.htm &type=5https:// help.salesforce.com/s/articleView?id=sf.customize_opptystages.htm&type=5

Roll-up summary fields allow you to calculate the sum of a field from child records related to a parent record.

References: https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm &type=5

To require users to choose a specific search engine from a picklist when lead source is “Search Engine”, and hide it otherwise, the administrator shouldcreate a picklist for specific search engine on the same screen as lead source, and set conditional visibility so that it is only shown when lead source is “Search Engine”. This will make sure that users see only relevant fields based on their input. A decision element will create an extra screen that may disrupt user experience. An assignment element will not affect field visibility. A validation rule will not hide fields but only show errors when values are invalid. References: https://help.salesforce.com /s/articleView?id=sf.flow_ref_elements_screen_components_picklist.htm&type=5https://help.salesforce.com/s/articleView?id =sf.flow_ref_elements_screen_components_conditional_visibility.htm&type=5

Delegated approver is a feature that should be used to fulfill this requirement. Delegated approver allows users to delegate their approval authority to another user for a specified period of time, such as when they are out on vacation. Users can specify which approval requests they want to delegate and who they want to delegate them to. References:https://help.salesforce.com/s/articleView?id=sf.approvals_delegate.htm &type=5

Case escalation rules are a way toautomatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager orother recipients. References:https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm &type=5

Two ways that marketing users can now access converted leads for editing are:

• Find them in the global search result, by entering the lead name or other keywords in the global search box and selecting Leads from the drop-down menu. Converted leads will appear in the search result with a check mark icon next to them.
• Utilize a list view where lead status equals Qualified, by creating or modifying a list view on the Leads tab and adding a filter for Lead Status equals Qualified. Converted leads will have Qualified as their lead status and will be visible in the list view. Searching the Recent Records component on the homepage or using Data Import Wizard will not allow users to access converted leads for editing. References: https://help.salesforce.com/s/articleView?id=sf.leads_view_converted.htm&type=5

Two considerations for preventing users from accessing Salesforce from outsideof their network are:

• IP address restrictions are set on the profile or globally for the org, which limit login access based on IP ranges specified by an administrator
• Restrict U2F Security Keys on the user’s profile to enforce login hours, which require users to use security keys during certain hours of day Assigning single sign-on to a permission set or enforcing Login IP Ranges on Every Request will not prevent users from accessing Salesforce from outside of their network. References: https://help.salesforce.com/s/articleView?id=sf.security_networkaccess.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.security_keys_restrict.htm&type=5