Free Salesforce Salesforce-Slack-Administrator Practice Exam with Questions & Answers

Slack officially supports configuring Default Channels for workspaces:

"Default channels are channels that new members will automatically join when they first sign in to Slack."

Creating workflows (A) or pinning channels (B) are helpful for awareness but don't enforce automatic joining. Training managers manually (C) is inefficient and prone to errors.

(Reference: Slack Administration Study Guide - Managing Default Channels)

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Slack recommends measuring transparency by:

"Tracking the percentage of messages sent or viewed in public channels versus private channels and DMs. An increase in public activity correlates to increased organizational transparency."

While engagement and activity metrics (A, C, D) are useful for other goals, measuring the public vs. private messaging ratio directly addresses transparency concerns.

(Reference: Slack Administration Study Guide - Analytics for Measuring Transparency and Collaboration)

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According to Slack’s official SCIM documentation:

"Deactivating a user in the identity provider (IdP) automatically deactivates the user’s Slack account through SCIM provisioning."

This ensures the Workspace Admin is promptly deactivated across the Enterprise Grid without needing manual action in Slack itself. Options A, C, and D are manual or inefficient approaches when SCIM is available.

(Reference: Slack Administration Study Guide - SCIM Provisioning and Lifecycle Management)

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The first step to addressing duplicate channels and improving discoverability is:

"Standardizing channel naming conventions, making it easier for members to find existing channels and understand their purpose."

Slack best practices emphasize that a standardized naming system helps with searchability and organization. Although adding channel topics and purposes (Option C) is also good practice, naming conventions are the first priority.

(Reference: Slack Administration Study Guide - Channel Management and Naming Best Practices)

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Slack role definitions specify:

"Workspace Owners have the highest level of permissions at the workspace level, including setting permissions, managing members, and configuring settings."

Workspace Admins (C) have significant permissions but not complete control. Org Admins (B) are for org-wide actions, and Roles Admin (D) is specific to assigning roles, not broader workspace management.

(Reference: Slack Administration Study Guide - Roles and Permissions Overview)

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Slack's recommendation for secure external collaboration is:

"Single-Channel Guests are ideal for providing external users with access to only one channel, maintaining strict control over permissions and access."

Multi-Channel Guests (B, C) grant access to multiple channels, which is unnecessary and riskier. Creating a new workspace (A) adds administrative burden and is unnecessary for one project.

(Reference: Slack Administration Study Guide - Managing External Users via Guest Roles)

Slack guidance for secure workspace onboarding states:

"Connecting IdP groups to workspaces allows for automatic membership management based on department or role, ensuring compliance and security."

Manual workflows (A) and self-management options (B, D) are insecure for a regulated environment like financial services.

(Reference: Slack Administration Study Guide - Using IdP Groups for Workspace Management)

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Slack recommends:

"Use Huddles for lightweight, real-time, informal discussions to troubleshoot quickly without needing to schedule formal meetings."

This directly helps service agents collaborate live without adding overhead.

Options A and C are good for async work but do not replace real-time collaboration. Threads (D) are useful but are slower than live discussions.

(Reference: Slack Administration Study Guide - Using Huddles for Efficient Team Collaboration)

The best way to manage noise while protecting sensitive information includes:

• Limiting posting permissions — According to Slack’s official guidance:

"You can restrict who can post to a channel by limiting posting permissions to specific people, ensuring that only authorized individuals can post while others can read."

• Creating a private channel with a personal benefits workflow:

"Private channels are suitable for discussions requiring confidentiality. Workflows can route sensitive questions to HR without public visibility."

Encouraging DMs (option C) helps, but it is not a structured or scalable solution for organizational processes. Archiving the channel (option D) would disrupt access to the historical benefits information and is unnecessary.

(Reference: Slack Administration Study Guide - Channel Management Best Practices and Workflows)

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Slack EKM guidelines specify:

"If sensitive information is exposed improperly (for example, shared in the wrong channel), you can revoke the encryption key, making that content permanently inaccessible."

Guests (A) or contractors in Slack Connect (B) are expected collaboration contexts and do not warrant revoking keys unless data leakage happens.

(Reference: Slack Administration Study Guide - Enterprise Key Management (EKM) Operations)

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