Free ServiceNow CIS-ITSM Practice Exam with Questions & Answers | Set: 6

When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)

Incident management includes limited functionality for what advanced reporting capability?

When you create a problem from an incident. Impact, urgency and priority are automatically populated, from the incident record. Your problem management process owner wants the problem manager to be responsible for assessing the impact and urgency on the problem, so they don't want the values from incident to be copied over.

What module would you use to make this adjustment?

When a user submits a service request from a catalog what actions are triggered based on the flow definition?

Choose 3 answers