Free ServiceNow CIS-ITSM Practice Exam with Questions & Answers

What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

Which field from the configuration item will automatically populate in the Assignment group field of a problem record?

When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)

What is KCS (Knowledge Centered Services)?

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

Your customer wants a catalog to contain two items:

1. A request with 1 approval and 2 fulfillment tasks

2. A link to a knowledge article

What type of item would you use to satisfy the requirement for the Construction request?

Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation.

Your customer wants the catalog to contain two items:

1. Construction request

2. Getting Started with Construction Requests

The Getting Started Item should contain a link to a Knowledge Article.

What type of item would you use to satisfy the requirement for the Getting Started Item?

What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)

Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency.

Which module should you use to locate and update the Priority Problem Lookup record?

Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?

Choose 2 answers