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Free ServiceNow CIS-ITSM Practice Exam with Questions & Answers | Set: 5

Questions 41

A new problem manager wants to know how in create reports for monitoring problem management activities.

What do you recommend they do before creating new reports?

Options:
A.

Submit a request for the sn_report_creator role

B.

Submit a New Report Request via the service catalog

C.

Take the Performance Analytics fundamentals course

D.

Turn on data collection jobs

E.

Go to Reports > View/Run > All. then search for Problem reports

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Questions 42

Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?

Options:
A.

Cls defined directly in cmdb_ci_computer and all parent classes

B.

Just GIs defined directly in cmdb_cl_computer

C.

Cls defined directly in cmdb_ci_compulet and all child classes

Questions 43

What should you use to capture data in a grid layout on a catalog item?

Options:
A.

Cascade variable

B.

Multi-row variable set

C.

Grid variable

D.

Enable set

Questions 44

In Change management, what allows customers to define condition based flows for a fit for purpose model?

Options:
A.

Workflows 2 0

B.

Stale Transition Models

C.

Conditional Change Models

D.

State Flows

Questions 45

Your customer wants a catalog to contain two items:

1. A request with 1 approval and 2 fulfillment tasks

2. A link to a knowledge article

What type of item would you use to satisfy the requirement for the Construction request?

Options:
A.

Catalog Item

B.

Content Item

C.

Record Producer

D.

Order Guide

Questions 46

What baseline Change Flows support the baseline Normal Change model?

Options:
A.

Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasks

B.

Change - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change - Implementation tasks

C.

Change-Normal-Assess, Change-Normal-Authorize, Change- Normal - Implement Change - Implementation tasks

D.

Change - Normal - New Change - Normal - Review, Change - Normal - Close. Change - implementation tasks

Questions 47

As of Quebec. Problem task records will move automatically from one state, to another state, provided the required fields are filled. What are those states?

Options:
A.

Work in Progress lo Closed

B.

Assess to Work in Progress

C.

Draft to Assess

D.

On Hold to Work in Progress

E.

New to Assess

Questions 48

What tools are available to the assignee to help resolve an incident?

Choose 2 answers

Options:
A.

Knowledge Articles

B.

Known Errors

C.

Class Manager

D.

Enterprise CMDB Dashboard

E.

Incident Overview Dashboard

Questions 49

What are key relationships between Change and Release Management?

Choose 3 answers

Options:
A.

A Change can contain one or more Releases

B.

A Release can contain one or more Changes

C.

Release management application is required, to use the Change management application

D.

Change management provides governance which includes Release management

E.

Change includes planning and approvals, Release includes building resting and execution of changes

Questions 50

On the 'Create New" change landing page in Service Operations Workspace, what class label is displayed for the Emergency change model?

Options:
A.

Unauthorized

B.

Default

C.

Break/fix

D.

Out-of-the-box

Exam Code: CIS-ITSM
Certification Provider: ServiceNow
Exam Name: Certified Implementation Specialist - IT Service Management
Last Update: Mar 8, 2026
Questions: 182

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