Free ServiceNow CIS-ITSM Practice Exam with Questions & Answers | Set: 3

Name: How to Pass CIS-ITSM Exams
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SKU: cis-itsm
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Questions 21

A new problem manager wants a high level view of the activities in problem management.

What module do you recommend?

Options:

Problem > Dashboard

Problem > Overview

Problem > Process Health Dashboard

Problem > Homepage

ITIL Manager > Homepage

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12-Jun-2025

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Questions 22

On an incident record, where are the fields fiat appear on the caller lookup select box defined?

Options:

The ref_contributions attribute on the caller lookup form

The ref_ac_column attribute from the dictionary entry

The Caller lookup field on the [user] table

The form design of the caller lookup form

Questions 23

What would you use to define a common grouping of configuration items such as all web servers in Miami?

Options:

CI class

Dependent group

CSDM component group

Dynamic CI group

Questions 24

In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

Options:

Automatically via the Change - Implementation subflow

Manually by the user during New, Assess, and Authorized states

Automatically depending on the category selected on the Change Request

Manually by the user during all states, except Closed or Canceled

Questions 25

If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?

Options:

The agent is prompted to select the Assignment group

An error is displayed indicating the agent must manually assign the incident

The Assignment group field will not populate

The Assignment group field automatically populates with the agent's primary group

Questions 26

A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.

What would be the next step for this problem?

Options:

If 7 days has passed, since the Problem was closed, it cannot be re-opened

Problem Manager clicks Re-Analyze on the Problem record

Problem Assignee clicks Re-Open on the Problem record

Administrator clicks Re-Open on the Problem Record

Questions 27

Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

Options:

Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date Most Voted

Update the incident_close UI action script

From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes Most Voted

Modify the Incident Lifecycle flow to expire after 7 days

Questions 28

Which property on an order guide will pass variables from one item to another item with equivalent variables?

Options:

Cascade Variables

Share Variables

Waterfall Variables

Mirror Variables

Questions 29

Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?

Options:

Edit in Catalog Builder

Edit in Item Designer

Edit in Catalog Item Designer

Edit in Form Designer