Free ServiceNow CIS-ITSM Practice Exam with Questions & Answers | Set: 2

What is an example of a good use case for an Order Guide?

Users with which role can Communicate a workaround or fix? (Choose two.)

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?

Choose 2 answers

Which role has the ability to configure and manage incident Management properties?

Incidents are stored what table?

A problem record is the Parent to what record?

Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?

The ability to authorize requests is enabled using a role which requires a user license. What is this role?