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Free ServiceNow CIS-ITSM Practice Exam with Questions & Answers | Set: 4

Questions 31

A new Problem Coordinator accidentally created several problem investigations that need to be deleted.

What role is required to delete a problem record?

Options:
A.

problem_admin

B.

problem_coordinator

C.

so_problem_delete

D.

RH_manager

E.

problem_manager

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Questions 32

Where should an admin go to view all of the search queries entered by users in the knowledge search?

Options:
A.

[KD_feedback] table

B.

[kb_view] table

C.

Knowledge queries application

D.

Search logs application

Questions 33

When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

Options:
A.

Stage labels and names can be changed

B.

States for the requested item records can be renamed

C.

Define a Service Level Agreement for a stage

D.

Estimated durations can be set

Exam Code: CIS-ITSM
Certification Provider: ServiceNow
Exam Name: Certified Implementation Specialist - IT Service Management
Last Update: Jul 17, 2025
Questions: 170

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