Free ServiceNow CIS-ITSM Practice Exam with Questions & Answers | Set: 4

Name: How to Pass CIS-ITSM Exams
Brand: Examstrack
SKU: cis-itsm
Price: 31.5 USD
Availability: InStock

Questions 31

Which Service Portfolio Management phase does a service belong to when it is in operational state?

Options:

Active

Retired

Catalog

Pipeline

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16-Mar-2026

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Questions 32

What are key relationships between Change and Problem records?

Choose 2 answers

Options:

A Problem must be associated with a Change, before it can be closed

Changes which cause incidents should have an associated Problem

A Change can cause a Problem

Problem can be solved by a Change

Questions 33

A new Problem Coordinator accidentally created several problem investigations that need to be deleted.

What role is required to delete a problem record?

Options:

problem_admin

problem_coordinator

so_problem_delete

RH_manager

problem_manager

Questions 34

What functionality can be used to define the sequence of activities that should be taken to complete catalog items?

Choose 2 answers

Options:

Workflow

Activity Map

Flow

State Transitions

Questions 35

A new problem manager wants a high level view of the activities in problem management.

What module do you recommend?

Options:

Problem > Dashboard

Problem > Overview

Problem > Process Health Dashboard

Problem > Homepage

ITIL Manager > Homepage

Questions 36

Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes. What baseline Change Model supports this scenario?

Options:

Automated Changes

Cloud Infrastructure

Unauthorized Changes

Change Registration

Retroactive Changes

Questions 37

Which property on an order guide will pass variables from one item to another item with equivalent variables?

Options:

Cascade Variables

Share Variables

Waterfall Variables

Mirror Variables

Questions 38

Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:

• Default

• Major incidents

• Self Service

• Mobile

What are these UI layouts called in the Now Platform?

Options:

Form Layouts

Workspaces

Forms

Form Designs

Views

Questions 39