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Ursa Major Solar will use Data Loader for data migration of closed cases
because of large amount of data
What does a consultant need to keep in mind while using data loader?
The customer wants to seamlessly integrate their existing CRM system. Which Salesforce feature facilitates this?
For supervisors within a Service Cloud Voice environment using Amazon Connect, the ideal tools to track key performance indicators (KPIs) like calls answered, average handle time, and average speed to answer are:
Which functionality should a consultant recommend when a client wants to improve their service level quality and automatically push cases to an account's dedicated service agent?
Based on Ursa Major Solar's goals of strengthening loyalty, increasing case deflection, and improving customer retention, the most suitable Experience Cloud template is the Customer Service template. Here's why:
During a workshop with a client, a consultant is made aware that the client wants to content social media strategy for their Contact Center. They want to allow their customers to message them through Facebook and also require the possibility for the customer to make posts on the company Facebook
page. They do not want to create a case for every comment on their Facebook page, as some of the posts do not need a response.
Which set of solutions should the consultant recommend for all the criteria to met?
The customer expects high data volumes and complex reporting needs. Which solution supports scalability and advanced analysis?
The post-release phase of the implementation plan emphasizes performance monitoring. Which metric is most relevant for evaluating Contact Center effectiveness?
You need to configure email templates for case updates and notifications. Which tool best suits this task?
The customer requires secure access control for sensitive customer data. Which data model element contributes to data security?
Your scenario involves customer satisfaction surveys triggered after case closure. Which platform facilitates this?
The company prioritizes measuring customer effort during interactions. Which KPI is best suited for this purpose?
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