Free Pegasystems PEGACPBA24V1 Practice Exam with Questions & Answers | Set: 5

Comprehensive and Detailed Explanation From Exact Extract:

This question tests BA skills.

A: Incorrect. Change management is broader, not specific to stakeholder persuasion. Extract: Pega Academy, Business Architect Role: “Change management supports adoption, not direct persuasion.”

B: Correct. Communication and facilitation persuade stakeholders. Extract: Pega Academy, Business Architect Role: “BAs use communication and facilitation to align stakeholders on solutions.”

C: Incorrect. Process Design is technical, not persuasive. Extract: Pega Academy, Process Design: “Process Design configures workflows, not stakeholder alignment.”

Process Step Description: "A user enters information for a car reservation request."

Process Step: Collect Information

Process Step Description: "The system evaluates the request type to determine the next step."

Process Step: Decision

Process Step Description: "A manager determines whether to approve or reject a timesheet."

Process Step: Approval

Process Step Description: "The system notifies the user of the case status by email."

Process Step: Automation

A user enters information for a car reservation request.

Process Step: Collect Information

Explanation: This step involves gathering data from the user. In Pega, collecting information typically involves prompting the user to enter necessary details to move the case forward.