Free Pegasystems PEGACPBA24V1 Practice Exam with Questions & Answers | Set: 4

How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

An airline has the following requirement:

A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal.

How do you configure the case life cycle to meet this requirement?

Which requirement is best implemented by using a Wait Step in a Case?

The business process for an automobile insurance claim consists of the following phases:

• Submission: The customer contacts a customer service representative (CSR) to file the claim.

• Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.

• Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.

• Verification: After each vehicle repair, the adjuster closes the claim.

According to Pega best practices, which phase can you implement as a child case?

Consider the following user story: As an account owner, I want to be able to add a member to my account so I can give the member temporary access. Which two questions help you define the fields for the user view? (Choose two.)

Managers want to create an environment in which peers exchange ideas about initiatives to retain employees,

Select the collaboration tool that best suites this type of communication.

In a Customer Service Case Type, customers can indicate interest in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey Stage. Otherwise, the Case resolves automatically. Which configuration satisfies this requirement?

Consider this requirement for a business transaction:

If approved, the request is forwarded to the Fulfilment department

If the manager rejects the request, it is sent back to the employee for reconciliation or cancellation

The Fulfillment department will process the request if the requested items are in stock

An employee submits a request to purchase equipment. The request is sent to the manager for review and approval.

Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.

After an auto accident claim is submitted, a claims adjuster is assigned to the case. The claims adjuster reviews the policy of the claimant to verify coverage.

The claims adjuster then begins an accident investigation. If the claim is denied, an appeals process is initiated. When the investigation is complete, a determination of fault is made, and then the accident claim is settled.

Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.

In an online shopping application, the primary Case Type PurchaseOrder has two child Case Types: Payment and Packaging. For PurchaseOrder Case PO-11, the system creates Payment Case Pay-37 and Packaging Case Pac-56. Which statement is correct?