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Free SAP C_C4H510_21 Practice Exam with Questions & Answers | Set: 3

Questions 21

Which business function in the account master will block the release of quotes to SAP S/4HANA?

Options:
A.

Sales support block

B.

Prospect

C.

Delivery block

D.

Credit limit check

SAP C_C4H510_21 Premium Access
Questions 22

You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

Options:
A.

Switch from channel type B2B to B2C.

B.

Switch from channel direction inbound to outbound.

C.

Switch from channel type B2C to B2B.

D.

Switch from channel direction outbound to inbound.

Questions 23

When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

Options:
A.

Registered product

B.

Installed base

C.

Service contract

D.

Service warranty

Questions 24

Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

Options:
A.

CTI Client Adapter

B.

Live Activity pane

C.

CTI Desktop pane

D.

CTI Client pane

Questions 25

When should you use the templates provided in the Data Workbench?

Options:
A.

When the Mass Change Account Data tool is used

B.

When customer data needs to be loaded quickly

C.

When there is unstructured legacy data

D.

When data volume is low

Questions 26

Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct answers to this question.

Options:
A.

Registered product

B.

Product

C.

Warranty

D.

Text

E.

Maintenance plan

Questions 27

Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

Options:
A.

The warranty is expired.

B.

The warranty is set to active.

C.

The registered product has no installed base assignment.

D.

The ticket is escalated.

Questions 28

Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.

Options:
A.

You can add custom fields in data sources and reports.

B.

With the Dashboard Designer, KPIs can be joined to a new data source.

C.

With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.

D.

You can create new custom reports based on join data sources.

Questions 29

Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

Options:
A.

Activate Scoping Item Determination for Territory Owner in Transaction

B.

Usage of Delegates

C.

Assign Restriction Rules

D.

Configure Work Distribution Rules for Employees

Questions 30

Which feature allows the scheduling of automatic ticket creation?

Options:
A.

Realignment run

B.

Service plans

C.

Registered products

D.

Maintenance plans

Exam Code: C_C4H510_21
Certification Provider: SAP
Exam Name: SAP Certified Application Associate – SAP Service Cloud 2111
Last Update: Jul 10, 2025
Questions: 117

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