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Free SAP C_C4H510_21 Practice Exam with Questions & Answers | Set: 2

Questions 11

Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

Options:
A.

You can use a console to write SQL statements.

B.

You can add custom fields in data sources and reports.

C.

You can access data base and check raw data in tables.

D.

You can save report views and make them available to users.

SAP C_C4H510_21 Premium Access
Questions 12

Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

Options:
A.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

B.

Scoping is automatically generated by the system based on your fine-tuning decisions.

C.

The activity list is automatically generated by the system based on your scoping decisions.

D.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will

implemented.

Questions 13

Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

Options:
A.

Use the Subticket tabstrip to add a ticket.

B.

Execute an action for grouping tickets.

C.

Maintain the ticket hierarchy.

D.

Select the relevant scoping item.

E.

Define a multi-step approval process.

Questions 14

The status of a ticket needs to be escalated.

Which tool can be used to achieve this?

Note: There are 2 correct answers to this question.

Options:
A.

Resource scheduler

B.

Maintenance plan

C.

Feature action within tickets

D.

Workflow rule

Questions 15

Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?

Options:
A.

Do you want to support e-mail channels for corporate accounts?

B.

Do you want to enable agents to respond to tickets using an external e-mail client?

C.

Do you want to enable internal memos for tickets?

D.

Do you want to support e-mail channels for groups?

Questions 16

What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

Options:
A.

No security issues with mashup outside of corporate network

B.

Offline access is available

C.

Real-time data access

D.

No additional authorization concept is required

E.

Existing reports can be reused

Questions 17

Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

Options:
A.

Set the access rights to display.

B.

Set the write access to restricted.

C.

Set the access rights to edit.

D.

Set the read access to restricted.

E.

Set the read and write access to restricted.

Questions 18

Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

Options:
A.

Contracts

B.

Tickets

C.

External pricing

D.

Activities

Questions 19

Which of the following steps are recommended to upload data into SAP Service Cloud through the Data

Workbench?

Note: There are 2 correct answers to this question.

Options:
A.

Save the file in XML

B.

Download the migration template.

C.

Schedule an MORO Job.

D.

Map the data fields with the offered data fields in the migration template.

Questions 20

To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.

Options:
A.

Maintenance plan

B.

Appointment

C.

Installed base

D.

Territory

Exam Code: C_C4H510_21
Certification Provider: SAP
Exam Name: SAP Certified Application Associate – SAP Service Cloud 2111
Last Update: Jul 17, 2025
Questions: 117

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