Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.
The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.
Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.
Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data
Workbench?
Note: There are 2 correct answers to this question.
To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.
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