Free SAP C_C4H510_04 Practice Exam with Questions & Answers

Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?

Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.

Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.

A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on

March 1, but ticket processing is delayed.

Which option should you enable on the ticket template to avoid creation of multiple tickets?

When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.

You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.