Free SAP C_C4H510_21 Practice Exam with Questions & Answers

Define a template.

Set up an approval process.

Activate Live Activity Configuration.

Create a customer and assign an e-mail address.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no

access.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

Unrestricted access rights override any restrictions you have defined.

Restricted access rights override any unrestricted access you have defined.

Document types

Maintenance plan

Service category

Priority

Service Contract Management

Registered Products and Installed Bases

Sales Contact

Service Notification

Contracts

Service request

Maintenance plan

Customer

The Measurements feature is activated.

The Registered Product scoping option will be selected automatically.

Warranty management is available in service tickets.

The number of available standard reports is reduced.

Knowledge Base fine -tuning activity

Solution finder

Broadcast

Feed

Do you want to support e-mail channels for corporate accounts?

Do you want to enable agents to respond to tickets using an external e-mail client?

Do you want to enable internal memos for tickets?

Do you want to download an add-in for Microsoft Outlook?

Set up service categories and service catalogs.

Create an account with the e-mail address of the customer.

Set scoping questions and outgoing e-mail details in fine-tuning.

Configure the e-mail address in the communication channel.

Create an e-mail template for responses.

Operating hours

Maintenance plan

Service contract

Working calendar