Free ITIL ITIL-4-Foundation Practice Exam with Questions & Answers | Set: 3

Change authorities are only required for authorizing emergency changes

Change authorities are assigned when each change is deployed

Change authorities are only required for authorizing normal changes

Change authorities are assigned for each type of change and change model

Supplier management

Relationship management

Continual improvement

Service level management

handing compliments and complaints from user to identify improvements.

Improving relationships with and between stakeholders.

Prioritizing and creating business cases for improvement initiatives.

Identifying the cause unplanned interruptions to service.

It ensures a shared understanding of the current status and vision for all products and services across the organization

It ensures that services are delivered and supported according to agreed specifications and stakeholders expectations

It ensures that service components are available when and where they are needed, and meet agreed specifications

It ensures continual improvement of products, services, and practices across all value chain activities

problem

risk

change

configuration item

Focus on value

Start where you are

Think and work holistically

Keep it simple and practical

By paying for the service

By managing server hardware

By communicating constraints

By managing staff availability

events

charges

IT assets

known errors

Ensuring that stakeholder expectations for quality are met

Ensuring that stakeholder needs are understood by the organization

Ensuring that service components are available when needed

Ensuring that services are operated to meet agreed specifications

Governance

Service value chain

Guiding principles

Practices

Supplier management

Technical expertise

Event monitoring

Problem management

Changes included in the change schedule are pre-authorized and do not need additional authorization

formal changes should be assessed and authorized before they are deployed

Emergency changes should be authorized by as many people as possible to reduce risk

formal changes are typically implemented as service requests and authorized by the service desk

The management of resources configured to deliver the service

The management of resources needed to consume the service

The grouping of one or more services based on one or more products

The joint activities performed to ensure continual value co-creation

Investor and consumer

Investor and supplier

Consumer and provider

Provider and supplier

Service value streams

Value realization

Customer engagement

The application of practices