Free ITIL ITIL-4-BRM Practice Exam with Questions & Answers

A stakeholder with both high power (financial control) and high interest (keen to see BRM succeed) requires a “manage closely” strategy to ensure their needs and expectations are proactively addressed.

Self-awareness involves introspection and understanding one’s own behaviors, emotions, and impact on relationships, which is essential for a business relationship manager.

“Prepare the team” involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.

In a clear domain, processes are well understood and documented; providing a detailed set of instructions aligns with that clarity, guiding the BRM’s information-gathering.

Capability criteria are specific, measurable attributes of success factors and are directly mapped to key metrics used to assess practice performance.

“Follow the business relationship model” is the activity that carries out the defined sequence of journey steps, executing the business relationship journey in practice.

Verifying and adjusting the business relationship model requires assessing whether deviations occurred because the process wasn’t followed or because the model itself was ineffective.

Statement 2 is correct because BRM ensures that suppliers align with the organization’s relationship management approach when interacting with consumers.

Statement 4 is correct because understanding supplier dependencies is vital for BRM to manage and influence the overall user experience.

The Business Relationship Management practice is designed to nurture and maintain relationships with stakeholders at strategic and organizational levels, ensuring alignment between the organization’s strategy and stakeholder needs.

Both the business relationship manager and agents collaborate to coordinate interactions between the service provider and service consumer, ensuring seamless communication and alignment.