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Free ITIL ITIL-4-Foundation Practice Exam with Questions & Answers | Set: 11

Questions 151

Which guiding principle helps to ensure that better information is available for decision making?

Options:
A.

Keep it simple and practical

B.

Collaborate and promote visibility

C.

Optimize and automate

D.

Think and work holistically

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Questions 152

Which competencies are required by the 'service level management' practice?

Options:
A.

Problem investigation and resolution

B.

Incident analysis and prioritization

C.

Business analysis and commercial management

D.

Balanced scorecard reviews and maturity assessment

Questions 153

Which skill is an essential part of the 'service level management' practice?

Options:
A.

Problem analysis

B.

Technical knowledge

C.

Listening

D.

Diagnosis

Questions 154

Which statement about emergency changes is CORRECT?

Options:
A.

The testing of emergency can be eliminated in order to implement the change quickly

B.

The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly

C.

Emergency changes should be authorized and implemented as service requests

D.

Emergency changes must be fully documented before authorization and implementation

Questions 155

Which is NOT a key focus of the 'information and technology' dimension?

Options:
A.

Workflow management and inventory systems

B.

Communication systems and knowledge bases

C.

Roles and responsibilities

D.

Security and compliance

Questions 156

Which is a service request?

Options:
A.

Requesting a workaround for an issue

B.

Requesting information about how to create a document

C.

Requesting an enhancement to an application

D.

Requesting investigation of a degraded service

Questions 157

What ensures that a service provider and a service consumer continually co-create value?

Options:
A.

Service consumption

B.

Service offerings

C.

Change enablement

D.

Service relationship management

Questions 158

What is used as a tool to help define and measure performance?

Options:
A.

A continual improvement register

B.

An incident record

C.

A change schedule

D.

A service level agreement

Exam Code: ITIL-4-Foundation
Certification Provider: ITIL
Exam Name: ITIL 4 Foundation Exam
Last Update: Jul 19, 2025
Questions: 542

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