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Master the CompTIA A+ Certification Core 2 Exam 220-1102 Exam with Confidence!

Questions 31

An executive has contacted you through the help-desk chat support about an issue with a mobile device.

Assist the executive to help resolve the issue.

220-1102 Question 31

220-1102 Question 31

Which of the following should be done NEXT?

Options:

A.

Educate the user on the solution that was performed.

B.

Tell the user to take time to fix it themselves next time.

C.

Close the ticket out.

D.

Send an email to Telecom to inform them of the Issue and prevent reoccurrence.

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Questions 32

Employees at comptia.org are reporting getting an usual amount of emails from a coworker. A technician discovers the emails were sent from the following address:

john@cOmptia.org

Which of the following social engineering attacks is this an example of?

Options:

A.

Whaling

B.

Insider threat

C.

Phishing

D.

Vishing

E.

Evil twin

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Questions 33

A user’s Windows 10 workstation with an HDD is running really slowly. The user has opened, closed, and saved many large files over the past week. Which of the following tools should a technician use to remediate the issue?

Options:

A.

Disk Defragment

B.

Registry Editor

C.

System Information

D.

Disk Cleanup

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Questions 34

A technician needs to configure security settings on a Windows 10 workstation. Which of the following should the technician configure to limit password attempts?

Options:

A.

Account Lockout Policy

B.

User Access Control

C.

System Protection

D.

Firewall

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Questions 35

A user recently downloaded a free game application on an Android device. The device then began crashing frequently and quickly losing its battery charge. Which of the following should the technician recommend be done first to remediate these issues? (Select two).

Options:

A.

Uninstall the game application.

B.

Perform a factory reset of the device.

C.

Connect the device to an external charger.

D.

Install the latest security patches.

E.

Clear the application's cache.

F.

Enable the device's built-in anti-malware protection.

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Questions 36

A technician is troubleshooting a smartphone that is unable to download and install the latest OS update. The technician notices the device operates more slowly than expected, even after rebooting and closing all applications. Which of the following should the technician check next?

Options:

A.

Application permissions

B.

Available storage space

C.

Battery charge level

D.

Wi-Fi connection speed

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Questions 37

A user received an alert from a Windows computer indicating low storage space. Which of the following will best resolve this issue?

Options:

A.

Reviewing System Information

B.

Running Disk Cleanup

C.

Editing the Registry

D.

Checking the Performance Monitor

E.

Increasing the memory

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Questions 38

A company wants to take advantage of modern technology and transition away from face-to-face meetings. Which of the following types of software would benefit the company the most? (Select two).

Options:

A.

Videoconferencing

B.

File transfer

C.

Screen-sharing

D.

Financial

E.

Remote access

F.

Record-keeping

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Questions 39

An administrator received a new shipment of mobile devices. Per company policy, all enterprise-issued devices must have two authentication methods, and the organization has already enforced the use of PIN codes as one method. Which of the following device features should the administrator enable?

Options:

A.

Smart card

B.

Biometrics

C.

Hard token

D.

One-time password

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Questions 40

Which of the following combinations meets the requirements for mobile device multifactor authentication?

Options:

A.

Password and PIN

B.

Password and swipe

C.

Fingerprint and password

D.

Swipe and PIN

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Questions 41

A user takes a work-issued laptop home for the first time. When the user attempts to browse any website on the home internet, the user receives the following error:

"This site cannot be reached."

A technician from work confirms that the static IP that was set up on the machine was changed back to DHCP. Which of the following needs to be corrected?

Options:

A.

HTTPS

B.

VLAN

C.

DNS

D.

SMTP

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Questions 42

A user accidentally installed the incorrect word processing application on an iMac. Which of the following would allow the user to uninstall the incorrect application?

Options:

A.

Move the application to the desktop and press delete

B.

Identify the application in Finder and drag it to the trash can.

C.

Use Spotlight to search for the application, and then run the application.

D.

Use Time Machine to go back to the date before the installation.

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Questions 43

Which of the following language types enables the automation of tasks?

Options:

A.

Compiled

B.

Scripting

C.

Web

D.

Database

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Questions 44

A technician is setting up a new PC in a SOHO. Which of the following should the technician most likely configure on the PC?

Options:

A.

VDI

B.

Mapped drives

C.

Wireless WAN

D.

Domain

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Questions 45

A technician wants to update the local security policies on a Windows machine but is unable to launch the expected snap-in. Which of the following is the most likely reason?

Options:

A.

The computer is running Windows Home.

B.

The user did not sign the end user license agreement.

C.

The user disabled the User Account Control.

D.

An antivirus application is blocking access.

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