A user's laptop has been performing slowly and redirecting to unfamiliar websites. The user has also noticed random pop-up windows. Which of the following is the first step a technician should take to resolve the issue?
A user's company phone was stolen. Which of the following should a technician do next?
A user is unable to access a remote server from a corporate desktop computer using the appropriate terminal emulation program. The user contacts the help desk to report the issue. Which of the following clarifying questions would be most effective for the help desk technician to ask the user in order to understand the issue?
A technician is modifying the default home page of all the workstations in a company. Which of the following will help to implement this change?
Which of the following involves sending arbitrary characters in a web page request?
Which of the following combinations meets the requirements for mobile device multifactor authentication?
Which of the following is the most likely to use NTFS as the native filesystem?
A laptop that was in the evidence room of a police station is missing. Which of the following is the best reason to refer to chain of custody documentation?
A technician needs to replace a PC's motherboard. The technician shuts down the PC. Which of the following steps should the technician take next?
A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?
Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed first to prevent further damage to the host and other systems?
A technician is creating a location on a Windows workstation for a customer to store meeting minutes. Which of the following commands should the technician use?
A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?
Which of the following filesystems replaced FAT as the preferred filesystem for Microsoft Windows OS?
Which of the following would allow physical access to a restricted area while maintaining a record of events?
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