Free Genesys GCP-GC-ADM Practice Exam with Questions & Answers | Set: 2

Scripts

Campaign Management

Outbound Campaigns

Schedules

Workforce Management

Workflow Process Automation

Genesys Cloud Architect

Genesys Cloud Reporting

Account Codes

Wrap-up Codes

Resolution Codes

Status

Contact lists must contain the home phone number and first and last name fields, at a minimum

Contact lists are read-only and cannot be updated by the agents

A contact list can have its own unique structure, including an arbitrary number of phone number types

Each campaign can have its own contact list, or contact lists can be shared among campaigns

To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name

Blank Script

Default Callback Script

Default Inbound Script

Default Outbound Script

Collection Script Template

Sales Script Template

Dialog boxes

Scripts

Toast pop-ups

IVR prompts

The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Voice

Email

Voicemail

Chat