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Free Genesys GCP-GC-IMP Practice Exam with Questions & Answers

Questions 1

How do you represent your organization when you contact the Genesys Cloud support team?

Options:
A.

Organization ID

B.

Company Name

C.

Agent Name

D.

ID

Genesys GCP-GC-IMP Premium Access
Questions 2

What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

Options:
A.

Managed IP Phones

B.

IP Phone Templates

C.

Base Settings

D.

Default Station configuration

Questions 3

All of the following are steps that must be completed to configure an Edge appliance. EXCEPT.

Options:
A.

Create a Site

B.

Assign the Edge to a Site

C.

Configure a trunk

D.

Create an Edge Group

E.

Associate the network interface

F.

Authenticate the Edge

G.

Configure the Edge Connectors

Questions 4

What are the ways that you can place a call through Genesys Cloud? (Choose two.)

Options:
A.

Use the built-in Dialpad.

B.

Use the Make Call button.

C.

Use the Call History.

D.

Use the .NET Client.

Questions 5

You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

Options:
A.

Add meaningful tags to the document.

B.

Add a priority of “high” to this document.

C.

Make sure you name the document in a way that is easy to search for.

D.

Number the documents in such a way that this one appears at the top of the list.

Questions 6

What additional functionality does Communicate brings to Genesys Cloud?

Options:
A.

Knowledge base features, such as FAQs and Communities.

B.

Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

C.

Call center features such as ACD and scripting.

D.

Directory capabilities, such as advanced search, profiles, and keyword searching.

Questions 7

You can add more than one outbound route to the contact center.

Options:
A.

True

B.

False

Questions 8

When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

Options:
A.

Yes

B.

No

Questions 9

Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

Options:
A.

Availability

B.

SIP Access Control

C.

Outbound

D.

Calling

Questions 10

When creating an external trunk, what protocol(s) can be selected? (Choose three.)

Options:
A.

The default protocol

B.

TCP

C.

TLS

D.

SIP

E.

UDP

Exam Code: GCP-GC-IMP
Certification Provider: Genesys
Exam Name: Genesys Cloud Certified Professional - Implementation
Last Update: Jul 15, 2025
Questions: 50
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