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Free Genesys GCP-GC-REP Practice Exam with Questions & Answers

Questions 1

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

Options:
A.

Agent Metrics Report

B.

Agent Activity Summary Report

C.

Agent Login-Logout Details Report

D.

Agent Quality Details Report

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Questions 2

How is an Incoming Call represented in reports?

Options:
A.

Inbound

B.

Incoming

C.

Offered

D.

Calls Received

Questions 3

Select the possible factors which increase the report runtime and failures. (Choose two.)

Options:
A.

Adjust report parameters so that report includes fewer agents, queues, and interactions.

B.

Run reports during peak hours.

C.

Review and ensure the usage of scheduled reports.

D.

Ask every team member to run and save a copy of the report.

Questions 4

The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for

.

Options:
A.

14 days

B.

90 days

C.

7 days

D.

30 days

Questions 5

After Call Work for callback interactions is always.

Options:
A.

One

B.

Based on the agent status

C.

Zero

D.

Two

Questions 6

Reports provide only real-time information.

Options:
A.

True

B.

False

Questions 7

Which definition matches the performance and activity views for Queues?

Options:
A.

Used to monitor real-time contact center metrics.

B.

Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C.

Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

D.

Used to view historical data only.

E.

Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Questions 8

How can we monitor the real-time statistics for all queues?

Options:
A.

Performance > Queues Activity

B.

Performance > My Queues Activity

C.

Performance > Queues Performance

D.

Performance > Queues

Questions 9

Which view displays current metrics and information about the queues if you have a membership?

Options:
A.

Queues Activity

B.

Queues Performance

C.

My Queues Activity

D.

Queues

Questions 10

How is Service Level calculated by default?

Options:
A.

(Number of answered interactions – number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100

B.

(Number of answered interactions + number of answered interactions that miss the service level target) /

((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100

C.

(Number of answered interactions – number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100

D.

(Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100

Exam Code: GCP-GC-REP
Certification Provider: Genesys
Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics
Last Update: Jul 15, 2025
Questions: 35

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