Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?
What should all 'continual improvement' decisions be based on?
When should a full risk assessment and authorization be carried out for a standard change?
What are the three phases of 'problem management'?
What are the MOST important skills required by service desk staff?
Which describes outcomes?
What is warranty?
Which practices are typically involved in the implementation of a problem resolution?
1. Continual improvement
2. Service request management
3. Service level management
4. Change control
When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?
What is MOST LIKELY to be handled as a service request?
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