Free Exin ITIL Practice Exam with Questions & Answers | Set: 13

Scripts for collecting user information

Use of shift working patterns

Fulfillment of service requests

Creation of a temporary team

To help plan, authorize and schedule emergency changes

To publish a list of service requests that users can select

To ensure that a single change authority reviews every change

To help plan changes, assist in communication and avoid conflicts

It is maintained by the service desk and updated with the details of each new incident

It is a part of the configuration management database (CMDB) and contains workarounds

It is maintained by problem management and is used by the service desk to help resolve incidents

It is maintained by incident management and contains solutions to be implemented by problem

management

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

Service requirement

Service agreement

Service consumption

Service provision

Focus on value

Start where you are

Collaborate and promote visibility

Progress iteratively with feedback

Focus and value

Collaborate and promote visibility

Optimize and automate

Think and work holistically

cost

Utility

Warranty

Risk

Change enablement

Service level management

Service request management

Problem management

Check that the activity has already been optimized

Check that suitable new technology has been purchased

Ensure that DevOps has been successfully implemented

Ensure the solution removes the need for human intervention