What can be described as an operating model for the creating and management of products and services?
Which statement about problems is CORRECT?
Which activity contributes to the ‘where are we now?’ step of the ‘continual improvement’ model?
Which is part of the definition of a customer?
What is required by all service desk staff?
Which practice makes new services available for use?
Which is the correct combination of items that makes up an IT service?
Which service catalogue view is considered beneficial when constructing the relationship between services,
SLAs, OLAs, and other underpinning agreements?
Which is included in the purpose of the ‘service level management’ practice?
Which is a purpose of the ‘service desk’ practice?
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