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Free ServiceNow CIS-SAM Practice Exam with Questions & Answers | Set: 4

Questions 31

Within the Capability Blueprint there are 4 tiers identified. Which tier is identified as Tier 1?

Options:
A.

Strategic Conformance

B.

Operational Integration

C.

Trustworthy Data

D.

Practical Management

ServiceNow CIS-SAM Premium Access
Questions 32

By default, which ServiceNow role can run on-demand reconciliation?

Options:
A.

sam_user

B.

sam_reconcile_user

C.

sam_cmdb_user

D.

sam_admin

E.

sam_manager

Questions 33

How often is the scheduled job for the normalization process run?

Options:
A.

Nightly

B.

Weekly

C.

Every time Discovery is run

D.

Nightly for new discovery models and weekly for all discovery models that do not have a status of normalized or manually normalized

E.

Immediately for new discovery models and nightly for all discovery models that do not have a status of normalized or manually normalized

Questions 34

Mechanism for mapping data from the import set table to the permanent table in ServiceNow is called:

Options:
A.

Mapping Assist

B.

Transform Map

C.

Reconciliation Map

D.

Discovery Map

Questions 35

A Software Product can only have a single license metric type associated to it.

Options:
A.

True

B.

False

Questions 36

Define the three catalogs that support the request and procurement process.

CIS-SAM Question 36

Options:
Questions 37

Within ServiceNow Discovery, the Exploration phase determines what?

Options:
A.

Are you there? How will I classify you?

B.

What else can you tell me about yourself?

C.

Have I seen you before?

D.

How should I classify you specifically?

Questions 38

When receiving software related to a purchase order in ServiceNow, which data point is mandatory?

Options:
A.

Serial Number

B.

Assigned To

C.

Cost

D.

License key

E.

Asset Tag

Questions 39

If a value from an import does not exist in ServiceNow and the import should not create a new record, which option should be selected?

Options:
A.

Reject

B.

Create

C.

Delete

D.

Ignore

Questions 40

Automated license reconciliation keeps license positions accurate and up-to-date without manual calculations. Disregarding on-demand runs for a specific publisher or all publishers, how often does reconciliation run?

Options:
A.

Bi-weekly

B.

Daily

C.

Every other day

D.

Monthly

E.

Weekly

Exam Code: CIS-SAM
Certification Provider: ServiceNow
Exam Name: Certified Implementation Specialist - Software Asset Management Professional Exam
Last Update: Jul 9, 2025
Questions: 141