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Free ServiceNow CIS-SAM Practice Exam with Questions & Answers

Questions 1

The goals of Software Asset Management include which of the following? (Choose three.)

Options:
A.

Optimize spend

B.

Rationalize business applications

C.

Maintain compliance

D.

Identify unauthorized usage

E.

Support software audits

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Questions 2

By default, which user role must verify the successful activation of plugins by ServiceNow support?

Options:
A.

sam_user

B.

asset_admin

C.

sam_admin

D.

sys_admin

Questions 3

Software Asset Lifecycle has components.

Options:
A.

8

B.

6

C.

7

D.

5

Questions 4

Software reclamation is integrated with which of the following to automate the process of uninstalling software from devices and reclaiming those software rights?

Options:
A.

Integrated Risk Management

B.

HR Management

C.

Client Software Distribution

D.

Incident Management

Questions 5

How are the Software Asset Management Professional Plugins activated?

Options:
A.

They are requested from and activated by an admin user

B.

They are activated by the sam_developer user

C.

They are activated by the sam_admin user

D.

They are requested from and activated by ServiceNow support

E.

They are activated by default in the base ServiceNow system

Questions 6

The license metric attributes related list contains metric values set in software entitlements, and is used for reconciliation (metric group, license metric, and software model combination).

Options:
A.

True

B.

False

Questions 7

Blacklisted candidates are.

Options:
A.

Software installations that are not normalized

B.

Unlicensed and unallocated installations

C.

Software installations not allowed in the network environment

D.

Software installations with low usage

Questions 8

You have a contract that is getting ready to expire. What options do you have for handling this contract and remaining compliant? (Choose three.)

Options:
A.

Reject

B.

Extend

C.

Cancel

D.

Activate

E.

Delete

F.

Renew

Questions 9

Which stage of the software asset lifecycle includes all of the following steps?

Discovering software in the environment

Normalizing installed software to standards

Reconciling entitlements to discovered software

Remediating detected variances

Options:
A.

Sunset

B.

Manage

C.

Support

D.

Source

E.

Plan

Questions 10

Which of the following are valid on import errors (vs. after import) when using the automated entitlement import feature? (Choose three.)

Options:
A.

Purchased rights should be greater than 0

B.

The end date must be greater than the start date

C.

Publisher Part Number and Software Model not found

D.

Duplicate entry

E.

Publisher Part Number already exists

Exam Code: CIS-SAM
Certification Provider: ServiceNow
Exam Name: Certified Implementation Specialist - Software Asset Management Professional Exam
Last Update: Jul 20, 2025
Questions: 141

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