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Free ServiceNow CIS-SAM Practice Exam with Questions & Answers | Set: 2

Questions 11

Discovery models may not be fully normalized until updated content is downloaded from the ServiceNow Software Content Library. How do you determine if the content has been downloaded?

Options:
A.

Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard.

B.

Determine if the business rule “Create a Software Normalization Download” has been triggered yet or not.

C.

Query the scheduled job reports to determine if the “Software Content Library Download” (samp_cds_download) job has completed yet.

D.

Review the number of records in the samp_product_map table. If there are ~7,700 records in the table, the download has completed at least once.

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Questions 12

Software usage data can be imported utilizing:

Options:
A.

Transform Map

B.

Other Third Party Sources

C.

System Center Configuration Manager (SCCM)

D.

Manually

Questions 13

What type of record is only created when a software model or entitlement exists for the product?

Options:
A.

SAM Analytics Results

B.

Software Asset Results

C.

Software Product Results

D.

Software Model Results

Questions 14

In addition to creating a new purchase order for software licenses, additional remediation options are available in Software Model results to:

Options:
A.

Update license metrics

B.

Create allocations

C.

Remove unlicensed installations

D.

Remove software products

Questions 15

On the License Workbench, which of the following is defined as the “Estimated cost of remediating non-compliance”?

Options:
A.

Software spend

B.

Reconciliation cost

C.

True-down cost

D.

Over-licensed cost

E.

True-up cost

Questions 16

What is the purpose of an external audit?

Options:
A.

To ensure your users are not running any blacklisted software

B.

To determine compliance with internally-defined vendor processes

C.

To determine compliance with signed vendor agreements/contracts

D.

To ensure your entitlements do not exceed your allocations

E.

To determine compliance with licensing agreements regarding who, how, and when freeware software is being used

Questions 17

Which of the following are valid on import errors (vs. after import) when using the automated entitlement import feature? (Choose three.)

Options:
A.

Purchased rights should be greater than 0

B.

The end date must be greater than the start date

C.

Publisher Part Number and Software Model not found

D.

Duplicate entry

E.

Publisher Part Number already exists

Questions 18

Which of the following is set in a software entitlement and used during reconciliation to determine your compliance position?

Options:
A.

Reconciliation rule

B.

Compliancy rule

C.

Baseline KPI

D.

License metric

E.

License allocation

Questions 19

Select the field attribute that indicates whether this product result is from the most recent reconciliation run.

Options:
A.

Current

B.

Last

C.

Active

D.

Latest

Questions 20

When reconciliation is run, a list of product results displays the compliance status of software versions and editions with respect to discovery and entitlements.

Options:
A.

True

B.

False

Exam Code: CIS-SAM
Certification Provider: ServiceNow
Exam Name: Certified Implementation Specialist - Software Asset Management Professional Exam
Last Update: Jul 12, 2025
Questions: 141