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Free SAP C_C4H510_04 Practice Exam with Questions & Answers | Set: 3

Questions 21

Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.

Options:
A.

Ticket

B.

Visit

C.

Maintenance plan

D.

Contract

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Questions 22

Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

Options:
A.

Write an e-mail to your implementation partner.

B.

Write a message to SAP via social media.

C.

Report an incident in SAP Service Cloud and forward to the requester.

D.

Report an incident in SAP Service Cloud and forward to the provider.

Questions 23

What is required to set up the organizational structure correctly?

Options:
A.

The root node/uppermost node must be defined as a service organization.

B.

The root node/uppermost node must be defined as a company.

C.

The root node/uppermost node must be defined as a sales organization.

D.

The root node/uppermost node must be defined as an enterprise.

Questions 24

Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

Options:
A.

Customer

B.

Product

C.

Contract

D.

Installed base

Questions 25

Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

Options:
A.

Scope registered products

B.

Purchase a license for the registered product

C.

Maintain the installed base

D.

Maintain number ranges for customers

Questions 26

: Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

Options:
A.

Ticket ID

B.

Priority

C.

Installed Base

D.

Ticket Type

E.

Service Category

Questions 27

The status of a ticket needs to be escalated.

Which tool can be used to achieve this?

Note: There are 2 correct answers to this question.

Options:
A.

Resource scheduler

B.

Maintenance plan

C.

Feature action within tickets

D.

Workflow rule

Questions 28

What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

Options:
A.

Knowledge Base fine -tuning activity

B.

Solution finder

C.

Broadcast

D.

Feed

Questions 29

What is one consequence of scoping the installed base option?

Options:
A.

The Measurements feature is activated.

B.

The Registered Product scoping option will be selected automatically.

C.

Warranty management is available in service tickets.

D.

The number of available standard reports is reduced.

Questions 30

Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

Options:
A.

Use the Subticket tabstrip to add a ticket.

B.

Execute an action for grouping tickets.

C.

Maintain the ticket hierarchy.

D.

Select the relevant scoping item.

E.

Define a multi-step approval process.

Exam Code: C_C4H510_04
Certification Provider: SAP
Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011
Last Update: Jul 15, 2025
Questions: 114

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