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Free Salesforce CRT-271 Practice Exam with Questions & Answers | Set: 5

Questions 41

Universal Containers needs to create a Navigation link to the company's website inside their Customer Service (Napili) Template-based Community.

Which standard functionality should be used to accomplish this task?

Options:
A.

Upload an HTML header in Community Management with Javascript that contains a link to the external website.

B.

Create a rich text field inside the Navigation object and include the website URL as an href link.

C.

Create a Navigationmenu item inside Community Builder with External URL type.

D.

Update the Default Website Link property inside Property Editor to the company's website.

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Questions 42

Northern Trail Outfitters launches a Community using the Customer Service Template. Community members report that they do NOT have a menu option to navigate to see their work orders. The Salesforce Admin has validated the following on the Community user profile: • users Profile has Read Access on the Work Orders Object • Users Profile hasa tab visible for Work Orders Object should the Salesforce Admin do to troubleshoot this issue?

Options:
A.

Verify that the Work Order tab is under the Selected tab in Community Settings Setup.

B.

Verify that the Navigation Menu in Community Builder has "Type: Salesforce Object" and "Object Type: Work Order"

C.

Verify that the Navigation Menu in Community Management has "Type: Salesforce Object" and "Object Type: Work"

D.

Verify that the Work Order tab is under the Selected tab in Community Management.

Questions 43

Universal Containers builds a Community on the Napilitemplate. They need to use a survey tool to collect feedback from members. What two things should the Salesforce Admin do to achieve this? Choose 2 answers

Options:
A.

Find and install a Lightning survey app from the AppExchange

B.

Create a new page, add the standard survey components, and publish

C.

Find and install a Visualforce survey app from the AppExchange

D.

Build custom Lightning survey components for the template

Questions 44

Northern Trail Outfitters needs to provide support to all customers in their Customer Community, includingcustomers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in.

What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?

Options:
A.

Modify the customer profile to include all Knowledge articles types and fields to help customers view articles without login.

B.

Make the article detail page available for unauthenticated access to help customers view articles without login.

C.

Update the channel for all Knowledgearticles to include Public as a channel to help customers view articles without login.

D.

Create custom Community pages with components for Knowledge articles and make them available for guest user profiles.

Questions 45

You have heard that one way to maximize yourCommunity Engagement level is to leverage Community Reputation. After having a coffee and a biscuit you think this is a brilliant idea for your community and want to enable it right away, where do you navigate to?

Options:
A.

Setup >> Community Settings > Enable Setup and Display of Reputation Levels

B.

Setup >> All Communities > Builder > Administration > Preferences > Enable Setup and Display of Reputation Levels

C.

Setup >> All Communities > Builder > Reputation > Enable Setup and Display of Reputation Levels

D.

Setup >> All Communities > Manage > Administration > Preferences > Enable Setup and Display of Reputation Levels

Questions 46

Universal Containers needs a Community for distributors who manage their sales with the following requirements: • Each distributor has multiple users. • Users within the same distributor should be able to talk with each other. • Users should NOT be able to talk with users from other distributors. • The Knowledge articles and other Community features should be the same for all distributors. Flow should the Salesforce Admin meet these requirements?

Options:
A.

Create Sharing groups to share users within a distributor. Allow ions, keeping the OWD for Users as private

B.

Create a separate Communityfor each distributor. Allow members to talk within the Community and enable the Community user visibility

C.

Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users

D.

Reate a Sharing set to share the users within a distributor in the Community. Allow ions, keeping the OWD for Users as private

Questions 47

What are three ways you can maximize engagement within your SalesforceCommunity?

Options:
A.

Ompany Branding and a Custom Domain

B.

Reputation Points & Levels

C.

Frequent Promotions

D.

Establish Etiquette Rules

E.

Measure Community Success

Questions 48

Company X has created a community andwishes to change the branding to match their website. Which 3 actions could they take.

Options:
A.

Import the company logo and a custom color palette will be generated

B.

Use custom CSS

C.

Link to an external website and the CSS will be automatically generated

D.

Use HEX values within the color swatch

Questions 49

Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template. What is the recommended way to accomplish this task?

Options:
A.

Create a pagelayout for leads and assign it to those profiles that have access to the Community.

B.

Create a Detail page for invoices and add the page as a Navigation Menu item.

C.

Create a Visualforce page for Opportunities and add the page as a Navigation Menu item.

D.

Add Opportunities as a Salesforce Object in the Navigation Menu.

Questions 50

Regional Containers want to ensure any Community members without Community contributions are moderated by the Community Manager, how would this requirement be implemented?

Options:
A.

Download the Advanced Community Moderation lightning component and configure it in the Community Builder

B.

Use a Community Moderation Rule

C.

Define Community Member Criteria

D.

Leverage the Community Cloud Moderation API with APEX

Exam Code: CRT-271
Certification Provider: Salesforce
Exam Name: Certification Preparation For Community Cloud Consultants (SP25)
Last Update: Jul 19, 2025
Questions: 285