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Pass Salesforce ADX261 Exam dumps - Certified Service Cloud Consultant

ADX261 Overview

Aspect Details
Exam Title Salesforce ADX261 (Administer and Maintain Service Cloud Exam)
Exam Type Certification exam
Exam Format Multiple Choice Questions (MCQs)
Number of Questions 60 questions
Passing Score 65%
Exam Duration 105 minutes (1 hour 45 minutes)
Exam Language English
Prerequisites Experience in administering Salesforce Service Cloud and relevant training
Exam Topics
  • Service Cloud Overview
  • Setting Up Service Cloud
  • Managing Agents and Customers
  • Customizing Service Cloud
  • Service Console Configuration
  • Reports and Dashboards
  • Knowledge Management
  • Case Management
  • Service Contracts
  • Omni-Channel Setup and Configuration
  • Service Cloud Mobile Setup
  • Integration and Data Management
Registration Through Salesforce's official certification website
Additional Information Exam preparation resources and study guides are available on Salesforce's website

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