Free Salesforce CRT-211 Practice Exam with Questions & Answers | Set: 5

Workflow is the debug log category that should be used to troubleshoot an issue with a flow. Workflow is a debug log category that captures information about workflow rules,flows, processes, approval processes, and entitlement processes. Workflow can help identify errors or issues related to these automation tools by showing details such as evaluation criteria, actions executed, variables assigned, and outcomes reached.

A validation rule can enforce data quality by preventing users from saving records that do not meet certain criteria. In this case, the validation rule can check if both the Sales Engineer and the Account Executive lookup fields are blank, and display an error message if so. This way, the director of sales can ensure that every opportunity has either a sales engineer or an account executive assigned to the deal. References:https://help.salesforce.com/s/articleView?id=sf.valida tion_rules_overview.htm&type=5

Deselecting disable session timeout warning popup enables a warning message to appear before auser’s session expires due to inactivity. This gives the user a chance to extend their session or save their work before being logged out. This can help prevent users from being logged out of Salesforce without notice

The issue is that the Company field is being populated on B2C Leads, which is causing theLead Conversion Layout to only display Business Account record types. To correct this, the administrator should use a validation rule to ensure that the Company field is blank on B2C Leads. This will prevent the Lead Conversion Layout from displaying Business Account record types and will allow the administrator to select the B2C Customer record type.

Lightning Object Creator is a tool that allows you to create customobjects and fields from a spreadsheet in a few clicks. Lightning Object Creator analyzes the spreadsheet data and suggests the best way to map it to Salesforce fields and relationships. You can also import the data from the spreadsheet into the new customobject and view it in a list view or a related list. In this case, you can use Lightning Object Creator to create a custom Project object from the spreadsheet that tracks installations and also import the data into the new object. References: https://help .salesforce.com/s/articleView?id=sf.object_creator_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.object_creator_create_object.htm &type=5

Query and export the Account History object using Data Loader is how the administrator can acquire the field historydata for analysis. Data Loader is a tool that allows administrators to import, export, insert, update, delete, or upsert records in Salesforce using CSV files. Data Loader can handle large data sets and complex data transformations. Data Loader can be usedto query and export the Account History object, which stores the field history data for accounts, using SOQL statements. 

Email logs provide information about email delivery, such asthe sender, recipient, date and time, delivery status, and any error messages. The administrator can use email logs to troubleshoot why users are missing expected email alerts and identify which emails are hitting the daily limit. References:https://help.salesforce.com/articleView?id=email_logs.htm &type=5

Export Data Settings is a feature that allows you to control which users can export data from Salesforce and how much data they can export at a time. You can enable or disable the Export Reports permission for different profiles or permission sets, and set amaximum number of records that can be exported per hour for your org. You can also restrict the export of sensitive data by using field-level security or encryption. References: https://help.salesforce.com/s/articleView?id=sf.admin_exportdata.htm &type=5https://help.salesforce.com/s/articleView?id=sf.admin_general_permissions.htm &type=5

When Contacts to Multiple Accounts is enabled, a contact must always be associated with a primary account,even if the account field is not required on the page layout. The primary account determines how the contact is shared and how roll-up summary fields calculate values from the contact records. To remove the primary account from a contact, the contact mustbe deleted or merged with another contact. References:https://help.salesforce.com/s/articleView? id=sf.relating_contacts_to_multiple_accounts.htm&type=5

Knowledge is a feature that allows administrators to create, manage, and share articles that provide information and solutions for common issues or questions. Knowledge articles can be searched by users using keywords or phrases.

To improve its customers’ ability to search for knowledge articles, UMS can use two options:

• B) Create synonyms for specific search terms.

Synonyms are words or phrases that have the same or similar meanings, such as “TV” and “television” or “fix” and “repair”. By creating synonyms for specific search terms,administrators can ensure that customers can find relevant articles even if they use different words or spellings than the ones used in the articles. References: https://help.salesforce.com/s/articleView?id=sf.knowledge_search_synonyms.htm &type=5

• D) Promote specific search terms for specific articles.

Promoted search terms are keywords or phrases that administrators can associate with specific articles to boost their relevance and ranking in search results. By promoting specific search terms for specific articles, administrators can ensure that customers can find the most helpful or popular articles for their queries. References: https://help.salesforce.com/s/articleView?id=sf.knowledge_search_promotion.htm &type=5