Free Salesforce ADM-261 Practice Exam with Questions & Answers | Set: 11

Name: How to Pass ADM-261 Exams
Brand: Examstrack
SKU: adm-261
Price: 42 USD
Availability: InStock

Questions 101

Universal Containers is changing their case management system to Salesforce. All active accounts, contacts, open cases, and closed cases for the past five years must be migrated toSalesforce for go-live.

Which approach should the Consultant use for data migration?

Options:

Prepare, Plan, Text, Execute, Validate

Prepare, Plan, Validate, Execute, Text

Plan, Prepare, Test, Execute, Validate

Plan, Prepare, Validate, Execute, Text

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04-Jul-2025

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Questions 102

The Service Manager at Universal Containers is concerned that users will NOT be able to manage cases in the Service Console efficiently and reduce clicks.

Which feature should a Consultant implement to address this concern?

Options:

ConfigureMacros

Multiple Monitors Components

Collapsible Sidebar Components

Console Keyboard Shortcuts

Questions 103

Which casesubmission process leverages Apex email services?

Options:

Web-to-Case

Email-to-Case

On-demand Email-to-Case

Case submitted using chat

Questions 104

Universal Containers is implementing a CTI solution for its inbound service and support contact center. Currently, the company handles only existing customers with support issues. The contact center manager has been tasked with improving sales for the premier support offering. What key metrics can be expected to improve following the CTI implementation? (Choose 2)

Options:

Average days to close

Average handle time

Firstcall resolution

Abandon rate

Questions 105

How is the hash mark (e.g., #salesforce) usedin chatter?

Options:

Ties the Chatter message to a topic

Indicates a clickable URLhyperlink

Indicates the name of a group in which to place the Chatter message

Links the Chatter message to Twitter

Questions 106

A manager has noticed an increasein average case age. This isnegatively impacting customer satisfaction. The manager wants to compare the amount of time that cases have spent within each status during their lifecycle. Which reporting solution should be recommended?

Options:

Create a report using the Case Lifecycle report type.

Create a report using the Case Age report type.

Create a report using the Case Historical Trending report type.

Create a report using the Case Snapshot report type.