Free Genesys GCX-ARC Practice Exam with Questions & Answers | Set: 2

Enable speech recognition for the entire flow

Company Directory speech recognition

Complete match timeout

Incomplete match timeout

MakeDateTime()

MakeDuration()

AddDuration()

ToDateTime()

Flow.IsTest

Flow.IsDebug

Flow.Version

Account Codes

Wrap-up Codes

Resolution Codes

Status

Scripts

Campaign Management

Outbound Campaigns

Schedules

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Actions

Data

Event Handling

Menus

Prompts

Dependencies

Supported Languages

MakeDateTime(2020,5,3)

MakeDateTime(2020,3,5)

MakeDateTime(5,3,2020)

MakeDateTime(3,5,2020)