Free Genesys GCX-ARC Practice Exam with Questions & Answers

Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer’s response?

When you delete a flow, it removes only the current version of the flow.

To route an incoming call based on the current time, _____ is the best method.

You are trying to create a new flow. Which option lists the correct sequence of steps?

1. Log on to Architect.

2. Click + Add to create a new flow.

3. In the Settings section, modify the settings and options as needed.

4. Select the type of flow.

5. Add the required tasks to the flow.

6. Add the required menu(s) to the flow.

7. Publish the flow.

8. Validate the flow.

If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.

Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?

Arrange the listed schedule groups based on call flow priority.

1. Closed

2. Emergency

3. Open

4. Holiday

Select all the possible measurements for the selection timeout of every menu. (Choose two.)

Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)