Free Cisco 100-140 Practice Exam with Questions & Answers

A user has low storage on an iPhone.

You need to tell the user how to increase available storage.

For each action, select Yes if it helps the user increase available storage, or No if it does not.

Note: You will receive partial credit for each correct selection.

When researching a technical issue and updating the internal documentation, what is the best approach to ensure the information you retrieve is accurate and reliable?

You resolve a customer's printing issue.

How should you document the incident?

Which type of virtualization allows a user to run one or multiple operating systems that are stored remotely on a central server in a data center?

Which action must a service desk technician take to resolve a printer driver failure on a desktop PC?)

A customer support representative receives an email from a client that contains their full name, address, and credit card details and a request to update their billing information.

Which action should the representative take?

Which two of the following are supported operating systems for Remote Desktop client connections? (Choose two.)

Note: You will receive partial credit for each correct selection.

Move the interface types from the list on the left to their representations in the image on the right. You will not use all interface types in the list.

Note: You will receive partial credit for each correct response.

You consider using AI to find solutions to common Help Desk issues at your company.

For each statement about AI, select True or False.

Note: You will receive partial credit for each correct selection.

A customer purchased a new motherboard for a desktop computer. The customer needs help installing the correct components. The customer sends you a picture of the motherboard, which is shown in the answer area.

You need to assist the customer in identifying the installation location of three components.

To answer, move the appropriate components from the list on the left to the correct locations on the right. You may use each component once more than once, or not at all.

Note: You will receive partial credit for each correct response.