Free CIPS L3M4 Practice Exam with Questions & Answers | Set: 2

Explanation

The Chief Executive has power because they are in the post of the Chief Executive.

The Head of Procurement has power because they carry that job title.

They may also have other sources of power such as expert power, or charisma, but the correct re-sponse to the QUESTION NO: is 'legitimate'.

'Coercive' and 'informational' can also be sources of power not shown in the question.

Explanation

Staff names.

One of the 'benefits' of the creation of organisations large enough to have procurement manuals is that individuals can be replaced in their posts by others. This is part of the basis of Weber's theory of bureaucracy. Charles Handy, a great UK management writer tells a story of how he took up a new post for a large oil company, and on his office door the job title was affixed permanently, but his own name was presented in a readily-replaceable label. He realised when he saw this how easily his employer thought he could be replaced.

Thus, procurement manuals are unlikely to name individual staff members - policies and procedures, posts and activities, yes.

Explanation

'Conflict' gives us the clue.

Storming.

The other answers shown come from the same model - check them out in your textbook if you need to.

Explanation

Quality circle.

Although it might be part of a quality initiative, the description describes a quality circle - a concept which has been credited with making significant improvements in some organisations, including, in some instances, creating cost savings. It is an important part of the idea of quality circles, that it is the actual workers, those at 'the coal face' (to use a somewhat outdated expression, perhaps) who lead and have the discussions. The belief, quite correct in my opinion, is the workers actually know what is going on, what is being done sensibly or otherwise, and therefore in operational terms, they need to be listened to.

A team at the working level, solving problems.

Explanation

Calculating sales demand is likely to be a sales / marketing activity; planning the recruitment / train-ing of staff is likely to be a human resources activity.

The other two activities shown are likely to be right up accounting and finance's street.

Explanation

An easy one. 'telling' in the QUESTION NO: surely gives the game away.

Stories are increasingly seen as being powerful within organisations, with many Chief Executives now receiving coaching on story-telling.