Free Apple Apple-Device-Support Practice Exam with Questions & Answers | Set: 4

A Managed Apple Account, created by organizations via Apple Business Manager or Apple School Manager, is designed for institutional use and has restricted features compared to a personal Apple Account. While Managed Apple Accounts support iCloud services like iCloud Drive and iCloud Keychain for productivity and security, they do not include access to the Health app or Health data syncing. This limitation exists because Health data is personal and not relevant to organizational management, which focuses on work-related functionality.

Option A (iCloud Keychain) is available for password management in managed environments.

Option B (iCloud Drive) is supported for file storage and collaboration.

Option C (News) may be restricted in some configurations, but it’s not inherently unavailable with Managed Apple Accounts.

Option D (Health) is unavailable because it’s tied to personal health tracking, not organizational use.This is documented in Apple’s "Managed Apple Accounts" guide(support.apple.com/guide/apple-business-manager), which outlines supported features as of 2025.

System Integrity Protection (SIP)restricts root user actions, protecting critical system files and processes from modification, even with admin privileges. Enabled by default since macOS Sierra.

Option A: XProtect scans for malware, not limits root.

Option B: Full Disk Access grants permissions, not restricts.

Option D: Secure Enclave handles encryption, not root limits.

Option C: Correct—SIP enforces security.References: Apple Support - "About System Integrity Protection" (support.apple.com/HT204899).

Option-clicking the Wi-Fi menu bar iconshows detailed connection info (e.g., IP, channel).

Option B: System Settings doesn’t respond this way.

Option C: Control-click offers basic options.

Option D: Control-click in Settings doesn’t detail this.

Option A: Correct—quick access method.References: Apple Support - "View Wi-Fi info on Mac" (support.apple.com/HT202663).

A system crash triggering a restart sends analytics to Apple (if enabled inSystem Settings > Privacy & Security > Analytics & Improvements) to improve macOS.

Option A: Diagnostics doesn’t send data automatically.

Option B: App failures don’t trigger this.

Option C: Privacy blocks don’t report.

Option D: Correct—crash reports are sent.References: Apple Support - "Share analytics with Apple" (support.apple.com/HT202100).

To view the current activity of Apple Configurator for Mac, you can access the Activity window from the menu bar. The Activity window shows you the background tasks that Apple Configurator is performing, such as downloading software updates, preparing devices, or installing profiles. You can also pause, resume, or cancel any activity from this window1. The other options, double-clicking the device and selecting Activity, or choosing View Activity from the Apple Configurator menu, are not valid ways to access the Activity window. References: 1 View log messages and activity in Apple Configurator - Apple Support

Find My uses Bluetooth signals from nearby Apple devices to locate lost or missing devices, even when they’re offline. This feature is called Find My network, and it creates a secure and anonymous network of hundreds of millions of Apple devices that can help find each other. When you mark your device as lost, it sends out a secure Bluetooth beacon that can be detected by other Apple devices nearby. Those devices relay the location of your device to iCloud so you can see it on a map. Find My network respects your privacy and does not reveal any personal information or location data to anyone. Find My also uses Wi-Fi and cellular data to locate devices that are online and have Location Services enabled. References: Find My network overview - Apple Support, Locate a device in Find My on iPhone - Apple Support

 To start up a Mac with Apple silicon in macOS Recovery, you need to access the startup options screen first. This screen lets you choose different startup disks or modes, including macOS Recovery. To get to the startup options screen, you need to shut down your Mac completely, then press and hold the power button until you see “Loading startup options” on the screen. Then, you can click Options and click Continue to enter macOS Recovery1. The other options, pressing and holding the Shift key or Command-R, are not valid ways to start up a Mac with Apple silicon in macOS Recovery. These methods work on Intel-based Macs, but not on Macs with Apple silicon2. References: 1 Use macOS Recovery on a Mac with Apple silicon - Apple Support 2 Intro to macOS Recovery - Apple Support

Sysdiagnose is a tool that extracts information from iOS or iPadOS devices and captures it in a log file. You can use sysdiagnose to troubleshoot general issues or report them to AppleCare. To run sysdiagnose, you can either press and hold both volume buttons and the side or top button on iPad for 1 to 1.5 seconds, or use AssistiveTouch to select Analytics from the Top Level Menu. After sysdiagnose finishes, you can find the log file in Settings > Privacy & Security > Analytics & Improvements > Analytics Data. The log file name starts with “sysdiagnose” and includes the date and time of the capture. You can then transfer the log file to your Mac via AirDrop or USB. References: = Using Sysdiagnose to Troubleshoot iOS or iPadOS; Gathering a Sysdiagnose from an iPadOS or iOS device; Apple Device Support Exam Prep Guide, page 10.

This is the correct answer because Activity Monitor is a built-in macOS utility that allows you to see how much CPU, memory, disk, and network resources are being used by each app and process on your Mac. You can use Activity Monitor to identify and quit apps that are consuming a large percentage of your CPU or memory, or that are not responding. This can help you improve the performance and responsiveness of your Mac. To launch Activity Monitor, you can use Spotlight (Command+Spacebar) and search for it, or find it under Applications > Utilities. You can sort the apps and processes by clicking on the column headers, such as “% CPU” or “Memory”. You can also use the search field to filter the list by name. To quit an app or process, select it and click on the “X” button at the top of the window. You can also use the View menu to see more information about the app or process, such as its open files and ports, its memory usage, or its energy impact. References: How to See Which Program Is Using All Your CPU on Mac, If your Mac runs slowly - Apple Support, How to Fix Crashing Apps on a Mac - How-To Geek

To access files stored in iCloud Drive on your Windows PC, you need to download iCloud for Windows and set it up with your Apple ID1. This will allow you to view, add, or remove iCloud Drive files and folders directly on your Windows computer in File Explorer or Windows Explorer2. You can also choose a different location for your iCloud Drive files and folders on your PC2. Downloading iCloud Drive from the Windows App Store or copying the content of iCloud Drive from your Mac to an external drive are not valid options, as they will not sync your files across your devices or let you access them online345. References: 1: Set up iCloud Drive on your Windows computer - Apple Support. 2: View, add, or remove iCloud Drive files in iCloud for Windows - Apple Support. 3: [Step-by-Step] How to Sync iCloud Drive on PC? - MultCloud. 4: How to Access iCloud Drive on Windows PCs in 3 Easy Ways - MultCloud. 5: How to Access iCloud Drive Files from Windows PC - OS X Daily.