Free WGU Principles-of-Management Practice Exam with Questions & Answers | Set: 2

The quality process the company is using is Six Sigma. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process. It emphasizes the measurement, analysis, improvement, and control of manufacturing and business processes with the aim of producing output at or below a particular defect level. This approach requires the commitment of the entire organization, particularly top management, to ensure continuous process improvement and to maintain high standards of quality​​.

To determine how well an individual can participate in a variety of physical job requirements, a performance test is most appropriate.

Performance Test(Answer C): This type of test assesses a candidate's ability to perform specific tasks or activities that are part of the job. It is particularly useful for jobs requiring physical abilities and skills​​.

Cognitive Ability Test(Answer A),Personality Ambitions Test(Answer B), andIntegrity Test(Answer D): These tests evaluate mental capabilities, personality traits, and honesty, respectively, but do not measure physical job performance.

The CEO's statement about the long-term goal of the corporation reflects the strategic vision. A strategic vision articulates what the organization aspires to achieve in the future, guiding its direction and efforts. It is a broad statement that defines the desired long-term outcomes and the future state the company aims to reach​​.

The most effective conflict-resolution technique for creating a shared goal that cannot be attained without the cooperation of each of the conflicting parties is the establishment of superordinate goals.

Superordinate Goals(Answer B): Superordinate goals are overarching goals that are important to both parties in a conflict and require their cooperation to be achieved. These goals help conflicting parties to focus on common objectives and work together to achieve them, thereby reducing conflict and promoting collaboration​​.

Communication(Answer A): While communication is crucial in conflict resolution, it alone may not create a shared goal that necessitates cooperation.

Avoidance(Answer C): Avoidance is a passive approach that generally postpones the conflict rather than resolving it.

Authoritative Command(Answer D): This involves using authority to resolve the conflict, which may not create cooperation or shared goals among the parties.