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Free ServiceNow CIS-FSM Practice Exam with Questions & Answers | Set: 3

Questions 21

Field Service Management (FSM) is a solution for anything that uses which of the following? (Choose three.)

Options:
A.

Problems

B.

Skills

C.

Locations

D.

Time

E.

Requests

F.

Incidents

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Questions 22

What state do work order tasks need to be in for dynamic scheduling to assign them?

Options:
A.

Qualified

B.

Ready for lispatch

C.

Pending dispatch

D.

Approved

Questions 23

Reactive, Planned, and Predictive are examples of what?

Options:
A.

Work order templates

B.

Field service products

C.

Field service models

D.

ServiceNow maturity levels

Questions 24

If you are using auto-routing or auto-dispatch, what must be set in system properties for precise time estimates?

Options:
A.

Latitude and longtitude for Google Maps API

B.

Private Key and Client ID for Google Maps API

C.

Geocoding for Google Maps API

D.

Distance Matrix for Google Maps API

Questions 25

Map page markers, map filters, and map data are key components of what?

Options:
A.

Territory Management

B.

Geolocation

C.

Dispatcher Workspace

D.

Advanced Map Pages

Exam Code: CIS-FSM
Certification Provider: ServiceNow
Exam Name: ServiceNow Certified Field Service Management (FSM) Implementation Specialist
Last Update: May 16, 2025
Questions: 86

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