Free ServiceNow CIS-FSM Practice Exam with Questions & Answers

Which operational role is responsible for managing field agent skills?

Which operational role is responsible for scheduling appointments and assigning tasks to agents?

What sets and enforces the order in which a single field agent or multiple field agents perform the tasks assigned to them?

Each matching criteria defined in the dynamic scheduling configuration task filter is assigned a default weight of?

Location, skills, and availability are used to determine what?

What is used to estimate distance and time to determine the best route for an agent if Google Maps API is not configured?

As it pertains to dynamic scheduling system properties, what is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?

Where can dispatchers view the location history of field agents to track and review their activities over a historical period?

As it pertains to time recording, FSM Rate Card Task Work (Billable) and FSM Rate Card Task Work OT (Billable), are examples of what?

Which operational role is responsible for reviewing reports, metrics, and team performance?